Lisa
Absolutely disgusted to be perfectly honest with the after sales from the Glasgow Pram Centre. Spent a considerable amount of time in store on 26th January & Ordered our pram, car seat etc (bundle of everything we needed), baby due in June. Originally asked to collect early May. However, after leaving the store & reading several reviews online (which have been rubbished by the person who rang me today), I called the store & emailed on the 6th February to arrange collecting A.S.A.P. I was told this was not a problem & they would call me within a few weeks for collection. I rang again on the 10th March for an update & was told they were just waiting on my carseat & then everything would be ready to collect. I have received a phone call today, 25th March to say they cannot fulfill my pram order at all! Appaling after ordering so far in advance & having nothing to do with the Current COVID19 situation. I was offered another pram, however this is not acceptable given the fact of how personal each persons pram choice is. Furthermore, if I had wanted the pram offered, I'm sure I would have chosen this in the first place when I was in store. It was obviously just a convienient choice of what you have spare. If you are taking orders & deposits from customers, you should have knowledge as to whether or not you can get the items. Especially if ordering almost 6 months in advance! I should have trusted my gut, & especially after finding such bad reviews, cancelled the order in February & went elsewhere. However, I did not & it has put myself in a horrible position feeling totally unprepared for my babys arrival. Even more so since most shops are now shut, therefore cannot get a chance to go out & shop normally for these neccesities. You should be ashamed!
1 year ago
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