The courses themselves were great, and the teaching staff were even better! I did have a few issues when booking the courses I did (1) the guy on the sales team was pretty unhappy about me asking what the actual attendance days of the courses were (the website only had a start and end date so you couldn't tell from the website what days you would need to actually attend in between) and he was actually quite rude to me about it. (2) once I made a decision to do a course based on the course days being Wednesdays I booked it and paid for it and then after that I was informed that the course day had to be changed to a Tuesday which meant that I would have to take time off work and consequently lose money. I understand that sometimes these things happen and again my issue is with the way the sales/customer service staff dealt with it as they were pretty rude to me about the fact that this was a bit of a pain for me, telling me that I had chosen to book the course as a diploma so I was unable to do the two courses separately which would have meant being able to do Wednesdays rather than Tuesdays. They made it sound like it was my fault that they had changed the day. On the whole though the actual experience of the course days and the teaching was the best I have had from any of the providers I have trained with (and I've trained with a lot!) so I would definitely recommend Premier to any of my friends, I just think their customer service could do with some work!