We initially thought Prezola looked great - a wide choice of brands and items. We carefully curated our list and our friends and family bought us gifts of their choice. I confirmed my list (which triggers ordering of the items) over 3 months ago. I am still waiting for items on my list to come. In the initial delivery some items that were meant to be included were missing - extra hassle to get this sorted and replaced. Now I’m told there are supply and order processing delays. Most of the pending items are available from their brand-specific website and I could order them myself within moments….but Prezola have my friends and families money. I was told over the phone that all but a small item were going to arrive in mid September. Now I am told they aren’t available/are awaited. It has taken so long to order one of the gifts that it has stopped being produced. I hear nothing from Prezola until i hassle them - I think if I left it I’d simply never receive our outstanding gifts. I have to say I’ve never been so upset with a company. They appear disorganised and unable to deliver what they offer. It has been unbelievably frustrating and I would warn anyone getting married to avoid them at all costs. It’s not worth the awful experience, and essentially ruins the receipt of gifts as it’s such a hassle.