Absolutely awful experience with PODWW on our first book. Extremely poor lapses in communication, continued "machine-breakdowns" when deadlines are approaching and very poor quality printing with a great level of disparity in quality amongst numerous copies of the same publication. Overall, for the price we have paid combined with the service/print-quality received, I would be certain in not recommending PODWW to any of my colleagues and peers. They attempt to give the impression of a caring company who put you, the authors, right at the centre of the process, yet when they continually make mistakes, promise phone calls/emails that don't materialize and fail to meet deadlines on numerous occasions, you are left with a feeling of quite the contrary. 1/10 - I would not return. Very poor.