My treatments and experience were going really well over at the Charring across branch until they closed down - without notifying me on time! I turned up for my appointment to find they had closed. I transferred myself over to the Shepherds Bush branch to have my appointment cancelled 3 hours before my appointment. I then rescheduled one appointment over two days and during work hours as they were fully booked for over 6 weeks! I also paid for another 2 separate consultations for other treatments booked and they are refusing to give me my refundable deposit until I show them proof that they charged me!!!! Have now transferred over to Esher and hoping for better services to complete my pre-paid package. I emailed customer services about the terrible service and a week and half they came back to me offering me 40% off my next treatment. With their prices sky rocketing twice over the last 8 months, they were actually asking me to spend a further £300 with them!!! Once I complete my treatments that I have pre-paid for, I won't be returning and won't be referring friends or family to ProSkin!!