Everytime I have been in to the Epsom branch the therapists I have seen (usually Jackie) have been welcoming, knowledgeable and friendly.
They have made me feel at ease throughout the treatment (Laser), which I have found much more effective and painless than previous treatments I had in Harley Street, London, as well as being better value for money.
It helps that the laser has a cooling fan attached when they are using it, so cools the skin nicely.