Went for a laser hair removal conultation, which went fine as the therapist was nice; a week later and the same therapist changed into something else- she did not even laser the complete area I wanted to be lasered. Changed the therapist for the second session and she turned out to be worse- am not going back there as they treat you like they're paying you and not the other way around! Highly recommend to stay back from the Shepherds Bush clinic- at least for laser hair removal.