2 years ago I would have given them 5 stars, not anymore, the service standards have dropped though the floor. I have been trying to book an engineer appointment for 5 months to service my alarm and update it. It has been a series of cancelled appointments, long waits on the phone to book re appoints which are always at least a month ahead only to be cancelled a day or two before. This week they even range me twice to cancel, giving a different excuse each time. Heaven knows what would have happened if my alarm had developed a fault, time to find a new alarm company I think. I have been with them for about 10 years, not for much longer! Such a shame when a good company looses the plot so badly.