Been with this company for in excess of 20 years (undergoing several name changes) The engineers are great – especially Chris – only reason why I stuck with them for so long. The office, however, is a different story - despite paying for 2 x services a year – they rarely contact the customer – leaving it to the customer to contact them. I have recently cancelled my contract (I think) as have had no written confirmation from them and despite making several phone calls no one returns my messages. I now notice they have taken a direct debit after my contract end date – refund requested from bank – so presume they haven’t even updated their systems. I understand they are losing customers hand over fist …