Anonymous
Beyond terrible service, I’m sharing this on here as I’ve posted the same on trustpilot. Seriously considering cancelling my contract and going to trading standards and any other governing body I can think of. I’ve had my alarm 20yrs, it was with British Gas originally and they gave the alarm part to ProtectmyProperty. All was going fine, alarm was serviced twice a year as part of my contract with them. Then I realised the alarm hadn’t been serviced in some time - upon checking my service book since 2017!!! So you can imagine I’m not one bit happy, I’m paying a lot of money for the Response 400 contract I have with them. Made a call to complain on Monday 14th September. Chased for a response on Wednesday 16th sept and also to chase up the non existent service phone call that I was told I’d receive on Monday. Booked for a service the first one in 3yrs!! Was told someone would call me. I said don’t call Thursday 17th September as I’ll be in hospital. So guess what they rang as I was getting prepped for surgery - told them I couldn’t talk. Lady apologised said she’d ring Friday. Think you get the picture by now. No call came and I chased yesterday Wednesday 23rd September for some response to my complaint. Can you believe they manager or whoever should have been talking to me passed a message back through the call handler that they tried calling Friday but the number wasn’t working!!! And they’d offer me 3 months free. I said NO WAY, told the lady to pass that back to her supervisor/manager and remind them they should have been taking the call and also remind them they’ve had the best part of £1000 from me the last 3yrs and my alarm was serviced once only in 2017 and nothing since then. Yet they’ve been quick enough to take my money. The call handler then informed me I’d have to wait to speak to the other person as they were finishing work for the day.... Can you believe the nerve of how that call was handled. I’m beyond disgusted and I’m taking this all the way. I intend next to write the the CEO, directors along with trading standards and the Ombudsman. Totally unacceptable. So right now I’d be advising people to steer clear and do not use them.
5 months ago
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Protect My Property has a 4.55 average rating from 151 reviews

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