The items I received were fine..although I didn't receive a 20 pack of burners and 3 burners were broken. When I rang to complain it was arranged for me to receive the damaged items and to send out the item I never received...a little bit inconvenient but overall ok...this was my first review but I'm afraid to say that overall I'm really not very happy at the service I've received, although as stated above the items not received were sent out but again 3 items out of the 20 pack were broken, I think that for a customers FIRST order from puckator several items were broken so I think that before any thing is dispatched they should be double checked, I however will not be placing anymore orders with yourselves as in my opinion first impressions last and my first impression isn't a very good one !