I have rang your office on 7-1-16 (Thursday ) to report that our delivery parcel was arrived as damaged and your delivery driver has just left our parcel outside our shop when it was raining outside . The parcel was all wet and as you can see on the picture that the parcel was also damaged with a big hole showing some of the goods. After checking inside, some goods are wet as they were in a paper base boxes, I wanted to claim two boxes of items that are wet : A box of 24 x Lip floral gloss balm : product code is LIP39 A box of 24 x IQ cube : product code is TY516. Hi Matthew , Thank you for your reply , could you please credit me back to the debit card that I used. Thanks Catherine