I have already been in contact with Lou from customer relations who has been helpful in listening to my complaint. The boxes are poor/ripped and the contents just look they have been slung into the box. many of the sand cat bags were open so they were all loose. This is the 4th time of having to report a problem with my last 4 orders. We have stopped buying breakables because we always have to report items broken. You definitely need to review your boxes and how they are packed. The goods are good - until they get packed leaving the customer - who has paid a great deal of money - to unravel the mess and make the stock look good.