Wonderful service !!! from the very start of setting up of the plan. Right through to sadly losing our loved one. Very professional, kept fully informed throughout. After informing them of the death, everything was dealt with very sympathetically, which took any additional stress away. We were informed when the body would be collected, what day the cremation would take place, a curtesy call to say everything went well. And then also a call to make arrangements for the ashes to be hand delivered when convenient. And a call on the day beforehand to check all was still convenient to deliver the ashes. Very polite staff, nothing was ever to much trouble. Katie our point of contact was absolutely amazing throughout the whole process. Our loved one was delivered in a beautiful container. We would highly recommend, and based on the super service we are now looking to set up plans ourselves!