After finally admitting to myself that I had a problem, making the first call into QIS was quite a daunting experience. However, my initial concerns were quickly washed away and I was able to talk through my problems with Becky who was very helpful, and reassured me that I was doing the right thing. By the end of our first telephone conversation I was much calmer, and for the first time in a long time I felt that I could finally see the wood from the trees. Becky was totally professional throughout and went above and beyond to ensure that I was kept fully informed during every step. I just wish I had made the call sooner!