Mr Alam
I have found a car on Auto Trader and when i called the company called QUEST Braintree, Mr Russell - car salesman, picked up the phone and he briefly explained about who they are and their reviews online and also a brief description of the car. He then sent a video links of the car and an email relating to the car. He also said if i am happy, i can reserve the car by paying £99.00 then the car will go to the service for a new MOT as the car has high mileage, if the car may need any clutch and timing chain, they will replace it before the collection. We have agreed the price £7500 for Mitsubishi outlander GX3 4wd, 7 seaters and paid £99.00 by my credit card on 23/09/2020. They gave us an estimated date of collection on 30/09/2020. They also said they are going to give me a call a day before collection on 29/09/2020. I have sent an email on 25/09/2020 regarding the payment, whether i can pay full by my credit card and they replied that they can take £1000 on card and the rest on debit card. Then on 28/09/2020 i made a call and said it is quite disappointing that they don't take full credit card payment. Mr. Russell said he is going to let me know later on the day. I then made a call again and he said he has got a big bills from the garage that the car need a replacement of new clutch and timing chain. So the car won't be ready on 30/09/2020. It will further take another week before the car gets ready. But i have already booked a single journey train to Braintree online e-ticket through Trainline £11.00 and i also made insurance on that car which cost me £41.00 plus i hired a car on 28/09/2020 which cost me £30 for an Hospital appointment as my wife was 29 weeks pregnant and she doesn't want to get in a Taxi because of a high risk of contracting coronavirus. Anyway, Mr Russell said that he will give me a call on 01/10/2020 for an update so i was waiting for his call back but no call were made then i sent him an email regarding the update saying that whether "new clutch and timing chain replaced or not" But on 02/10/2020 he called and apologised and said that he need further information from me. It's their company policy so he asked how many mileages i do a year, insurance and so on. He then said later on the day there were many problem in the car like a damage engine so they are not going to sell the car to me. They wanted to refund the £99.00. i said that i have paid for my Train, insurance and a car hire as they delayed and now not selling the car. Mr.Russell said to send the total cost with the proof and he will pass onto the manager and sort me out on Monday the 5th of Oct. 2020. He called me on Monday and said they owes nothing. They don't want to pay anything and hang up the phone.
9 months ago
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Quest Motor Group has a 4.90 average rating from 770 reviews

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