My 1 T external hard drive containing 96,000 files of precious family photographs and text fell of my work table and left me in real despair until I was given the R3 data recovery address. I contacted them on a Monday and sent off my failed driver and was so pleased with their response and being kept up to date during the whole process. I was contacted on the Friday of that week informing me that my data had been recovered. I am so impressed and happy with the whole episode and will not hesitate to pass on the R3 data recover address to others. Thank you to all in R3 data recovery.