1 The price invoiced was much higher than the price quoted despite the fact that I had verbally checked it. This was resolved when I complained. 2 The data never arrived, when I rang the payment hadn't been recorded, despite paying immediately with paypal. 3 When the data arrived it was a third of what was on the stick. I sent various emails to the company but only got a response from Jo (on a no reply email) 21 days later with the missing data. No apology. I took the stick in oct 4th eventually had data 31st Oct.