Attention and service, exceptional! For me it was potentially 6 months of work lost.. On Wednesday, this week, I found Gary from Broken PC Herts, Welwyn Garden City. On the Thursday the hard drive was at R3 and on the Friday a list of saved docs was emailed, however, I didn't see this until the Saturday morning. I emailed R3 on Saturday morning replying to their queries and that I had identified the docs I needed urgently - to my astonishment Andy the founder emailed me. They even We Transferred some urgent docs Saturday morning. If you are in trouble talk to R3 I can't recommend them highly enough.