Had a decade old external harddrive that stopped working 8-9years ago. Finally mustered up the courage to send it in for recovery. Though R3 wasn't on the top of the google results, looking at reviews they had the least number of negative reviews. I have not contacted other recovery services so I cannot comment on them. R3 however, was extremely prompt with their reply and organising pick up the drive (Hugely appreciated as I thought I'd be required to sort that out myself), the recovery it self was very prompt too. There was a very minor delay in getting the invoice and when I contacted them I somehow ended up chatting with the Director of the business (I don't know why he was working customer services either). Upon request he also provided me with a 'work log' of my service. All in all, an excellent experience!! I have my childhood photos back and can recommend them with confidence to others.