I was very impressed with R3, their service was exactly as described and when things got more tricky they stood behind their commitments, going above and beyond my expectations. In a sector that has some cowboys it's good to know where the good guys are. I had an old PC with a 10 year old WD drive in it that failed, R3 quickly recovered the data, copied it to a fresh drive and returned it. When I hit problems they were quick to help out solving them.