We had a 2TB HDD full of Wedding Photos that needed to be edited for clients. We accidentally dropped the Drive causing it to have jammed Read Heads thus making the data unreadable. I sent it to Andy at R3 and he was able to recover everything 100%, and have it back to us within two days. The level of service R3 provide is awesome and I will for sure be using them in the future for any data recovery should I need it.