I had to change the delivery address for my order which was not easy to do as the addressing form was quite 'rigid' in what it allowed me to do. I also phoned with an enquiry about the number of goods per unit as priced and the person that dealt with me was far from helpful as it was a woman making the enquiry. once i had managed to make him actually LISTEN to what i was trying to determine he conceded that it was not very clear - was the item i was looking at in multiple quantities or singular - he was helpful to a point. What should have been a 'rapid' order actually took me the best part of an hour.