Always really quick, as name suggests, and their prices are pretty good too. I've ordered quite a few times over the past couple of years and it's always been delivered next day. You can do everything online but they still have real customer service if you need it: I had cause to email them about a problem with the website on a Sunday evening ('favourite' items glitch after website upgrade) and was really surprised and pleased to get a personal reply back first thing Monday morning from someone called Samantha, and she arranged to tweak the website database which cleared my issue within an hour.