The package arrived on time, however, that was the only positive aspect of the order. When opened, the batteries were scuffed and had the look of a second-hand product. The nylon terminal protectors were completely missing from two of the batteries; we searched through the packaging and found one loose one. We phoned Rapid to complain only to find that the Rapid VoIP telephone system was down. We phoned the next day and our call was eventually answered by a Rapid employee. We mentioned the problem with the phone system and he became evasive. We complained about our order and we were told that somebody would phone us back. When we asked why it could not be dealt with now he conceded that there was an issue with the phone system, and that he wasn't able to contact anybody. We are still waiting for that promised call. As a corollary, we would just like to say that we design, build and install VoIP phone systems and we have never known such a problem with downtime as Rapid appears to be experiencing.