On finding that an item listed as '3 in stock' was actually out of stock, the other items ordered were sent without it and the item placed on 'back order'. Upon receipt, I enquired and found delivery of the item within 7-10 days was not guaranteed, so enquired instead about what other options were available as a substitute, and a list of 'definitely in stock' suggestions was duly provided an hour or two later. I selected one and the substitute - which was entirely suitable for my purposes - was sent first class and arrived the next day. This was excellent work and could only be bettered by the dispatch staff flagging the error and e-mailing to offer the substitute themselves when the error was first noticed. {I do understand that 'logging error' happen with computer systems, and it's not always the store's people's fault, so these things can occur.] Sadly I had to wait until Monday for a customer representative to resolve my enquiry and so I lost a day, while the company lost postage. But my delay was not a problem as I order sufficiently in advance to cope with these problems. Your lost of postage is a balance you must make choices on. The quality of your products, as ever, remains as reliable as ever and that's one reason why I come back time and again. Well done for a no-nonsence response once the issue was raised and thanks for resolving it so quickly. Congratulations, I'm a "happy bunny". ;^D