My order was dispatched very promptly but, unfortunately, even though I had filled in the delivery address of the subcontractor who would assemble the components as I was on holiday, the parts were delivered to my address, causing me over a week's delay in supplying my customer plus an extra 26 miles journey to put right this mistake. When I saw the delivery address on the Saturday morning I tried to contact customer services (9am to 4pm Saturdays I think the website said). Too early to phone I emailed and had a reply on Monday afternoon. Not answering why the products were delivered to the wrong address but simply telling me why they weren't there on Saturday. I still don't know why the order wasn't delivered to the delivery address I had put on my order but I have to review my suppliers because, as a small company, I can't afford to cope with mistakes like this.