Despite paying for pre-12 and calling the sales team to complain when it didn't arrive, the best that the sales team could offer was a refund from a pre 12 rate to next day rate. I suggested that the right thing to do was to refund the full pre 12 amount as the goods failed to arrive until later in the afternoon. I was met with a refusal and to date I haven't had confirmation of any refund. Pretty poor service at any time, and as it was my first experience, it will be my last.
10 years ago
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