Personally I found obtaining a second passport straightforward and I would recommend the service. In fact I did to my colleague and she had a difficult time with you. Ms Davidson had numerous problems with changing requirements for the way the form is completed (eg email address bust the space, which was ok'd by RV first time, though the form needed redoing in other parts. And then we were told it was unacceptable when we resubmitted the new form). I appreciate the requirements of the UK PO might alter but in fairness my colleagues experience was frustrating and when the second set of passport pictures was deemed unacceptable upon receipt, no one called Christine Davidson to let her know. She discovered it only when she called your office. The lost time and incurring another 50 pounds in international courier costs.