Anonymous
Not happy with the service received by this company. We had delivery of our 6 chairs and table. One of the chairs was badly made and twisted. Obviously no quality checks were made before dispatch. Reported this to Lewis who apologised and said a replacement would be sent to me this was 27th February and was told the replacement was on a container being shipped from china. I waited until the end end of March before contacting them again and I was told the delivery would be in the next week. Yet again waited until the 21st april and emailed again to Chase this up to which I was told it would be another 2 weeks before they would be in stock. Still no delivery by 3rd May. Emailed again and had no reply to my emails. So I commented on their Facebook page asking for a delivery date my comments were deleted so I tried again all my comments were deleted and then I was blocked from their page. I eventually had a phone call From Lewis to say as I was writing comments on their Facebook page they send me replacement chair from a full set it would be delivered on Friday 12th May. Waited all day for the delivery So emailed at 5pm asking if it was still due to be delivered and the reply was yes it was on the van to be delivered Friday evening or first thing Saturday morning Still waiting for the delivery to be made at time of writing this 2.30pm Saturday 13th May. Feel like I’m just being lied to and fobbed off paid over £1100 for a set and still not received my full Order of undamaged furniture. I’ will Be taking this further. Please don’t waste your money on this company. Shocking customer service !!!
1 year ago
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Rattan Direct has a 1.6 average rating from 42 reviews

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