Shockingly bad company to deal with --- AVOID at all costs! Like other people I checked out Rattan Direct out on TrustPilot, all looked good so placed an order for over £1800 for outdoor sofa. Money was taken immediately with 4-6 were delivery. This week order was due to be delivered and ... nothing. Now I simply cannot get hold of anyone at Rattan Direct. I have tried to call and after an hour of waiting in a queue got put through to an answer phone! Tried emails with no response. Tried messaging via Facebook page, no response. Even emailed the owner direct and guess what ... no response. Have passed it over to credit card company to deal with, but do yourself a favour DO NOT use Rattan Direct.