despite putting all details into the web page still took about an hour on the phone to confirm the policy. I might as well have just called in the first place, would have saved doubling the work. Thats when I finally got hold of someone, another hour was spent just trying to get through to them, two hours I'l never get back. As a result I've cancelled my breakdown with rcib, for me, wrong choice insurance brokers. The girl I spoke with was perfectly pleasant.