Miss Kerry Neal
Insured online. Was only told after I paid that I wasn’t insured immediately. Called and told 30 minutes. Called after 30 minutes and told another 20 mins. Called after 20 minutes and was on line phone on and off of hold for 1 hour 20 minutes before finally getting insured 3 hours after I paid for the what I thought was instant cover due to them having a back log and hen an error in the system. Was stranded 15 miles from home late for work (waiting to find out was disciplinary action will be taken) and late to pick my daughter up from nursery as my lift left when I had taxed and thought I had insured. Disgusted! On the plus side, the staff were very polite friendly and apologetic despite not being able to help
5 months ago
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