Mike
Having surfed the internet for safari holidays came across Real Africa. Initial contact was professional and surprisingly quick in response even on a Sunday. Unknown to us at the time, all correspondence was through a gentleman named Paul Hickey Fry. He was efficient, polite and very helpful with all issues and dealt with them in a very professional manner. We also believed his knowledge was accurate and vast. We were very pleased with the professionalism, smartness and punctuality of real Africa's representatives....Albatross and Island Tours , who assisted with all our needs whilst away. The Safari vehicle was spacious as only 4 people in our party and was tendered with love and care by our SUPERB guide Henry Gathura who went beyond all expectations with helpfulness, knowledge and patience whilst finding and photographing the animals. He left us definitely wanting more...and owes us a leopard on our return ( lol) . We chose Classic Kenyan Safari staying at Ol Tukai lodge (very good) in Amboseli , Sunbird Lodge ( excellent isn't a good enough description) on Lake Elementaita for Lake Nakuru and lastly Mara Simba Lodge (disappointed ) in the Masai Mara. Although we selected our choice of package ; due to lack of travellers in Africa since the Ebola outbreak , Mara Simba lodge was empty, only 2 other guests....but I was amazed that staff sat around watching TV all day when we thought that a good clean and maintenance overall could have been undertaken as was the case in other lodges used for lunch and toilet breaks. Mara Simba rooms are very dated , dull , and are in need of desperate TLC , and for this reason will not be on our wish list when we return. Could Real Africa address this for future travellers ?, as this lodge lets the package down after staying in the previous two high standard lodges. The Eka Hotel was a fantastic stop for lunch on our way to the airport for our transfer to Zanzibar as our original chosen hotel in Mombasa was located with in the government advised no go area. Hilton Double Tree Hotel Zanzibar (though no fault of Real Africa) was not the standard we expected to find for a weeks beach holiday and we suffered many problems with the hotel on arrival and during our stay , which had to be discussed with the Hotel management.....I would not recommend this hotel at all and was definitely not value for money or the time spent travelling to reach it!!!!! It put a sour note to a very special holiday.. Having now become Facebook friends with Paul we will be rebooking again through Real Africa in 2017 and having had the Safari experience for the first time will choose our next trip with a couple of the following.....more safari time less beach time, keep travelling to a minimum, stay within 1 country ie Kenya, and lodges of the same standard as Ol Tukai and Sunbird..... Well done Paul and Real Africa !!!!!!! Very special thanks and see you in 2017 Henry Gathura We have recommended you to all...
9 years ago
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