i bought 2 dell screens and they arrived faulty. They had dead corners which could have happened in transit. However, despite this, I got new screens sent out which arrived within two days (which is excellent as i live in Ireland not the UK). the faulty screens were collected when the new were dropped off. The process was simple, quick and pleasant. The customer service was outstanding and my new replacement screens are perfect. Would highly recommend this company as i dont think you would get a faulty product exchanged that quickly anywhere else, even dell themselves.