Truthfully I was skeptical when purchasing a monitor from this website not only because its the first time I've heard of this website but I don't seem to trust refurbished goods. However, when I received my Alienware AW2518H it was in perfect condition apart from a stuck pixel which after contacting NRG:IT I was immediately contacted by an amazing bloke, Alex who dispatched the replacement monitor the next day. I didn't have to worry about sending the monitor back and being left stranded with no monitor for days instead my replacement arrived in two days of contacting NRG:IT and the replacement was even better I could easily say its brand new still with the original protective stickers. Couldn't recommend this website more for the professionalism and amazing refurbished Dell products they sell.