I was told I would receive a call arranging the visit within the day (08/11/17) and I did not. I explicitly said I would only pay if the visit was arranged before Friday. I have not received a call from your trades person. If the oven is not fixed by Friday 10/12/17 then I will be seeking a full refund and cancelling the arranged dd. Again something I said I would not be setting up until the date was confirmed. Jake, who called me assured me 3 times that there would be a call shortly after and definitely by the end of the working day.