Our fridge freezer had stopped working. I rang your company who organised an engineer to contact us. We were charged £229 which included parts, labour, call out and VAT. Our appliance started working again. I rang yourselves to cancel the engineer and was told I would be charged £79 for admin costs as the engineer was booked. It wasn’t until the following afternoon the engineer called, so it’s clear your company didn’t cancel the appointment and so inconveniencing all parties, while you reap the rewards of all.