I completed the online form on 30th December requesting a call to repair my oven - stating that the problem appeared to be the heating element. The first available call was 5th January. I took a day off work. At 9.30 am I received a call to say that the engineer would not be able to call that day as I have not supplied the serial number. I advised that the serial number was not a mandatory part of the form and I wouldn't know where to find it. I enquired when the request had been received and I was advised on 30th December. My question to the caller was why if they needed the serial number they didn't contact me before the day of the appointment. Answer - too busy. I subsequently cancelled the appointment, phoned Repair Care to ensure that I was refunded and asked for a Manager to call me regarding my complaint. No call received. All in all this is a very poor service when I had taken a day off work. I phoned another engineer although he wasn't able to come the same day as his van was being serviced he came the following morning at 7.30 am, fixed my oven is 10 minutes and was considerably cheaper. Will NOT be using this service again or recommending it.