Dreadful. Phoned and booked no problem at all, took my money happily with promises of engineer attendance within 2 days. 4 weeks later, still no engineer, and a string of excuses all of which are nonsense. Phoned a local company in the end, came out next day, fixed the dishwasher within 30 minutes. Beware false promises... we'll be there tomorrow turns into 'we cant come as we have to order parts' (before they even know the fault!) turns into 'the engineer has the flu' turns into 'we cant get the parts for 3 months' amazingly i found parts myself online very easily as did the company who completed the job.