I booked in a hoover to be repaired by Repaircare in May and got it back over 8 weeks later in July. My experience started badly when Repaircare omitted the fact that they required the broken appliance to be boxed before their courier would collect it. After that they offered no updates on the whereabouts of our expensive hoover unless I contacted them, and each time their response was vague and unhelpful. In fact, it took so long that we were forced to buy a new vacuum in the interim, negating the point of getting the original repaired. Poor communication, poor customer service. It took over two months for Repaircare to perform a simple repair. I would not recommend using this company.