'Repaircare' couldn't care less... use at your peril!
***UTTERLY APPALLING SERVICE***
Paid and booked 'Repaircare' to repair my Dyson vacuum cleaner. The invoice CLEARLY states that an engineer will arrive and carry out repairs on the cleaner on the specified day. it does NOT state that a courier will collect the cleaner and it will be taken away. It also does NOT state that because I have no box to send it back in (I didn't know I was sending it back...!) that a courier will arrive with a box, then leave because they won't wait the 2 MINUTES for me to seal the box, and then I will have to wait for a FURTHER courier to arrive on ANOTHER specified day, to collect the boxed-up faulty vacuum.
So I am expected to take FOUR days off work... DAY ONE to wait for an non-existent engineer to turn up, DAY TWO to wait in for a box to arrive, DAY THREE to wait for the courier to collect the box + vacuum, and then (hopefully) DAY FOUR to await the arrival of (again HOPEFULLY...) a working vacuum.
UNBELIEVABLE!!!!!
This company AND their Courier company are an absolute JOKE!
7 years ago
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