I booked a repair and before the appointment the fault went away, but it was too late to cancel. I spoke to them and they said the engineer would attend but I would only be charged the callout fee of £40. When he arrived, we dicussed whether to fit the part anyway but decided not to. He was there 5 minutes max and didn't do anything. I expected a refund but didn't get it. When I called them they said there would be no refund, even though they said different on the phone. What I was paying for apparently, was a 3 month guarantee on my appliance.....rubbish, as any workman would guarantee his work, free of charge. They now won't return my calls or email. AVOID and get a proper trustworthy repairer, rather than deal with these bunch of idiots!