Avoid this company! They were due to fix my appliance this morning and phoned with no warning to say they couldn't send an engineer due to unforseen circumstances. I call the centre, explain that we have a contract and that they need to honour it. I also explain that I have taken a day off work and that costs are associated with this. They say the best they can do is next week! I explain that, as THEY have breached contract I am due a full refund and some compensation for being out-of-pocket. They say, 'tough' - they will get my money back to me (in 3 days) and if I want to pursue them for out-of-pocket costs through the courts then so be it. Absolutely no attempt to reach a sensible settlement. So, avoid them - you have been warned!