Do not use this company! I have been in contact with them 5 times-. The first time to make the initial booking, call responded to quickly, booking made and £119 paid. It goes drastically down hill after that. Engineer turned up as planned, did not seem to know much about the fault, replaced pump but did not stay to check fault was repaired. 10 minutes after him leaving it was clear it wasn’t repaired and same fault code appeared on machine. Then the real hassle begins! 4 calls later (each time you have to wait 30 mins for the call to be answered!) still not managed to have my complaint resolved and refund made. They will only refund if you agree to another engineer visit but they can’t tell you when that will be! I was told on Friday last week that there was no one available to take complaints and that it would be logged and someone would call me back on Monday. Monday and most of Tuesday came and went with no call. Today I decided on a different tactic and called their initial booking line and guess what all was answered in 3 minutes!!!! Call me cynical but it seems this company are happy to take your money and lull you into a false feeling of security that all is well. On making a fuss and insisting that the operator put me through to someone I eventually spoke with a complaints handler. I had to threaten that I would continue to repeatedly phone the booking no until I got the response. So at last you think you might be getting somewhere! Alas No! The complaints handler still refuses my request for a refund insisting that they only pay refunds unless an engineer revisits! I have no spare time and no desire to lose another days work to wait for this to happen so stalemate! I’ve now given up! I will try to retrieve my money by going directly to the bank to see if they can do anything to refund my money.