Avoid at all cost, just trust the experiences of other people!! Repair Care treated me, their customer, as a joke. Their engineer came last friday to confirm the problem with our fridge freezer and today because I called them and insisted to find out what is going on I was served lies and disrespect. I had to contact their contractor to find out what is happening with the piece they had to order, I spoke with everybody because nobody is giving a straight answer, a reason, nobody even kept in touch with me during this time. To find out at the end of it that the piece is over their repair limit so they will charge me the call out fee. The piece is not over their repair limit, i confirmed the price of the piece with Panasonic and the only reason I chose Repair care is because Panasonic recommended and said they are giving the pieces only to them in my area. So I am stuck with a 6 years old expensive fridge freezer that could be repaired by replacing the pcb but simply won't. Avoid at all cost this company, they don't give a penny on their customers, they washed their hands on the whole process saying the contractor should have kept in touch, should have checked the piece, should have ordered the piece. I paid them!!!, not their contractor. I don't want a reply, all I wanted was this to be repaired, honesty and good customer service. It took 3 days for them to find out the piece number, I found it out in one minute speaking with Panasonic..it's just a joke...just give me my money back and leave me!