I have gone to many websites and spoken to several people because I needed help creating my banner. Everyone else made this process way too difficult ... until I reached Retractable banners on the cheap! Initially I spoke to Andrew who was very nice and told me that there was a design team that I could work with ... perfect! Next time I called, I spoke to Matthew ... who was Awesome and stepped me through the entire process. I can't wait to receive my beautiful 2 sided banner which I believe will be the perfect backdrop for my upcoming Zoom calls. I highly recommend working with this company. Their prices were the best too!!!