I found Steve Roberts to be truly exceptional. I had an ACCA referral for an investigation to which I had already responded personally. When I reached out to Steve for assistance on my second response to ACCA, he graciously requested the details and promptly reviewed them. Shortly thereafter, he called to reassure me that my initial response was appropriate and that the involvement of a solicitor was unnecessary in this instance. I was grateful for his approach, which lacked any pushy sales tactics and instead provided reassurance during a particularly stressful period.