I have seen the negative reviews and I can kind of understand why, but it is not necessary the companies fault, I own my own business and have constant problems with the bigger courier companies that break more items that actually get delivered. So these guys are doing the sensible thing and getting smaller companies to deliver the goods as far better to get the good late than smashed. But the problem because they are small sometimes they take longer to deliver as they have to plan a route, this is what seems to let the company down it is not entirely their fault, they just want you to get your goods in one piece.