I ordered a Samsung UE46F6400ACTIVE 3D LED SMART TELEVISION. A lot of complications - was originally told it would take 3 - 5 days but then on the 5th day, I was told it would take another few days. I was moving home on the 5th day so I had to change the shipping address. 8 days on and I could not get through to their offices. On the 11th day, I get an email stating the item has been dispatched - to my OLD address! Send an email asking if they have actually dispatched it (and if so, why to my old address??) and was told it actually wasnt dispatched yet (erm, so why the email stating it had been??) I eventually got it and the item works great but the customer service could do with some improving and they definitely lack in customer care. Not sure if I would purchase from then again......